Terms and conditions
Saunaspares.com / MolTech Oy Finland
Kalkkiventie 1
04300 Tuusula, Finland
VAT-ID: FI08210491
General
The online store Saunaspares.com is operated by the company MolTech Oy, registered at Kalkkikiventie 1, Tuusula, Finland with VAT number FI08210491.
We ship products within EU to the following countries:
Estonia, Latvia, Lithuania, Denmark, Germany, Netherlands, Belgium, France, Luxembourg, Austria, Spain, Poland, Czech Republic, Ireland, Hungary, Slovakia, Slovenia, Italy, Portugal and Croatia
with the exception of overseas territories of the Netherlands, Denmark, Spain and France, Greenland, Faroe Islands, Andorra, Gibraltar, Canary Islands, Ceuta, Melilla, San Marino and Northern-Ireland.
All prices displayed on products in the online store are presented in EUR and include VAT by default. Depending on the shipping country (which can be selected on every product page or on the checkout page), the VAT may change to reflect the VAT in your country (within the EU). We reserve the right to price changes.
EU business customers can purchase without VAT with a valid EU VAT number which must be entered during the checkout in international format (such as FI1234…5678), and VAT will be removed from the prices (trade to businesses within the EU is VAT-0%).
How to buy
We recommend that you check our pages and all product information carefully before ordering. We try our best to provide high quality product information in our online store. If you are unsure about product details, you can contact our customer service. You can add goods to the shopping cart and then proceed to the checkout page where you give your contact information details, choose the delivery method, payment method and pay for the order. You must also agree to these terms of delivery and our privacy policy.
The final price including the delivery costs and VAT-percentage will be displayed on the checkout page when you have entered your contact details and chosen the delivery method.
An order is created when the payment is finished successfully in our online store. Please check the contents of the order carefully before confirming the order, accepting these terms of purchase and paying. The order will not be created or processed and no binding contract is formed if the payment transaction fails. In case of any doubt, contact our customer service.
Attention! Please note that installation and repair of electrical equipment and parts can only be carried out by an authorized electrician or electrical installation company.
Confirmation
Once we have received your payment and order, we will send you an order confirmation via email, displaying your order detailed information. Always check the contents of the order confirmation carefully. If you happen to notice any errors at this point, contact our customer service immediately. Save the order confirmation if you need to contact our customer service later. If you do not receive an order confirmation email and the payment did succeed, check your email spam folder or contact us. When contacting us, always remember to include your order number in your message.
It is the customer's responsibility to provide correct and sufficient information about himself. These include information required for order processing and delivery, such as name, address, email address and working telephone or mobile number. The customer is responsible for the correctness of the information he/she provides.
Payment methods
You can pay your order using our secured online payment methods which include:
- Credit card (Visa, Mastercard, American Express)
- Paypal
- MobilePay
The payment provider for credit card payments is Paytrail by Nets and we never store any credit card information ourselves so You can pay safely!
Payment is always carried out in euros (EUR) and if the customer’s home currency is other than EUR then the final sum will be determined by the currency conversion done by the payment provider or credit card company. VAT is based on the delivery country and is included in the prices for private customers. For businesses, the VAT may be removed (as stated above).
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Delivery methods
We ship to most of the European countries with some exceptions so please see this page for exact information regarding shipping countries and costs. The available delivery methods can vary based on the delivery country and the products on your order. Here are some of the most used delivery methods:
DPD Parcel Pickup (or Postnord MyPack Collect) - parcel pickup from local pickup location
DPD Parcel Pickup (Postnord MyPack Collect for Denmark) is the default delivery method for orders / products weighing up to 20 kg. The package is sent for pickup to the selected pickup location (can be selected on the checkout page by the customer based on country and postal number). With DPD Parcel Pickup, you can follow the package's path with the shipment code from the shipment until it is picked up by the customer. We will send you the shipment tracking code during order processing when the item is shipped from our warehouse. The recipient receives a message via SMS, email or in the DPD/PostNord App when the package can be picked up by the local pickup location chosen by the recipient (on the checkout page). The delivery time is approximately 3-8 working days calculated from when the package has been sent from our warehouse depending on the delivery country.
DPD Home Delivery (or Postnord MyPack Home) - parcel door delivery
With DPD Home Delivery (Postnord MyPack Home for Denmark), delivery is carried out to the recipient's address curb side or ground floor for packages weighing up to 35 kilos. The recipient receives a notification via SMS, email or via the DPD/PostNord App and chooses the delivery day and time interval themselves. Packages are normally delivered during the day or in major cities also in the evening. The delivery time is approximately 3-8 working days calculated from when the package has been sent from our warehouse. We send you the shipment code during order processing when the item is sent from our warehouse and the code can be used to track the delivery in the DPD/Postnord App or websites.
Pallet Deliveries - freight for heavier goods
Some of the products we sell are so heavy or large that they cannot be sent as a package or parcel. In this case, the products are delivered as pallet freight with service DPD or PostNord Pallet. As a rule, shipments are distributed during the day between 8 a.m. and 4 p.m. to the recipient's curb side or floor level. We send you the shipment code when the shipment leaves our warehouse and it can be used to track the shipment in the DPD/Postnord pages or app. If the recipient is a private person, DPD/Postnord will contact the recipient to agree on the best delivery time. If the recipient cannot be reached at the address, a message is left for him.
Delivery time
Delivery times can vary depending on the product, the stock situation and delivery method. We stock a large proportion of the products we sell, so if the item is immediately available in stock, we aim to ship the order on the same day or the next working day at the latest. The delivery time for stock products is therefore approx. 3-8 working days depending on the chosen delivery method and country. You can always see the stock status of each product on the product page and in the shopping cart. If the product is not in stock, you can see an estimated restocking / backorder delivery time on the product page and in the shopping cart. We always confirm the final delivery time to the customer once the order has been processed. We send the shipment tracking code via email as soon as the goods leave our warehouse, which can be used to track the delivery on the carrier's web pages (note that the code does not necessarily work directly on the carrier's website - if so try again later).
If during order processing we notice that the products are not in stock for any reason, we always inform the customer separately. If the order has not been shipped, it can always be cancelled with no extra charge by the customer by informing our customer service.
As transport is always handled by a third party freight company, our delivery times are always best estimates and sometimes there can be delays. We are not responsible for any direct or indirect damage caused by delays. We try to inform about all unusual delivery situations on our website. It is also the customer's responsibility to provide accurate and correct contact and address information and to respond to our and the transport company's contacts - otherwise there is no full guarantee that the delivery will arrive on time.
Receiving the order shipment
It is the customer's responsibility to check the shipment immediately upon and after receipt. For package and parcel deliveries, check the contents of the package carefully for any visible damage and notify us immediately. Always keep the original packaging until the complaint has been processed. When receiving freight/pallet deliveries, we assume that the recipient visually checks the shipment for any visible damage and marks a possible reservation on the waybill if the shipment has any visible damage. If the transport damage is visible from the outside, it is the customer's responsibility if no reservation has been recorded on the waybill. Upon receipt, please open all packages carefully and notify our customer service immediately if the goods have been damaged in transit. Also make sure that the delivery matches your order.
Right of return and cancellation
Customers always have a 14-day right of withdrawal. All received products must be returned in the same condition as received and in their original packaging. The customer is always responsible for the cost of the return shipping and for the return risk. The right of withdrawal only applies to private individuals and not companies. As a customer, you have the right to examine the product(s) before deciding on a possible return. The examination must be done carefully so that the product is returned in essentially unchanged condition. Please note that hygiene or cosmetic products cannot be returned after the package has been opened. Spare parts can only be returned if they are not installed or assembled. The customer can pay for the return shipping himself or we can help return with our transport partner Postnord.
See return shipping prices on this page.
Return instructions
See return instructions on this page.
Unclaimed packages / shipment
If a package is not picked up from a pickup location or delivery company cannot contact the customer in home delivery, or if a shipment is returned because we received an incorrect address, we charge the same return shipping costs as presented above plus 25 EUR as an administrative cost.